Virtual Sales Agents
2009 - 2010
In our group, we designed and implemented a virtual agent capable of providing customers in a 3D online shop with advice. Based on a product knowledge base, a conversation model and a model of the shop, the agent communicated with the customer through text based dialogues and lead the customer through the virtual world, using gestures to show products. A controlled empirical evaluation study showed that customers in this shop generally followed the counseling of the agent and bought more suitable products. Also, a considerable number of the participants in the study expressed that they liked the principle of sales agents in virtual 3D online shops and considered our agent helpful.
Personen
Veröffentlichungen
@inproceedings{TUC-CSCW/MP10, author = "C. Mumme and N. Pinkwart", title = "Evaluation of an Autonomous DVD Sales Agent", year = 2010, booktitle = "Poster Proceedings of the 10th International Conference on Intelligent Virtual Agents (IVA)", keywords = "vsaicve" } @phdthesis{TUC-CSCW/M09, author = "C. Mumme", title = "Verkaufsagenten in Multiversen", year = 2009, keywords = "vsaicve", note = "Diploma Thesis" } @inproceedings{TUC-CSCW/MPL09, author = "C. Mumme and N. Pinkwart and F. Loll", title = "Design and Implementation of a Virtual Salesclerk", year = 2009, booktitle = "Proceedings of the 9th International Conference on Intelligent Virtual Agents (IVA)", publisher = "Springer Verlag", number = 5773, keywords = "vsaicve" }