Virtual Sales Agents
2009 - 2010
In our group, we designed and implemented a virtual agent capable of providing customers in a 3D online shop with advice. Based on a product knowledge base, a conversation model and a model of the shop, the agent communicated with the customer through text based dialogues and lead the customer through the virtual world, using gestures to show products. A controlled empirical evaluation study showed that customers in this shop generally followed the counseling of the agent and bought more suitable products. Also, a considerable number of the participants in the study expressed that they liked the principle of sales agents in virtual 3D online shops and considered our agent helpful.
Personen
Veröffentlichungen
TY - CHAP T1 - Evaluation of an Autonomous DVD Sales Agent AU - Mumme, C. AU - Pinkwart, N. TI - Poster Proceedings of the 10th International Conference on Intelligent Virtual Agents (IVA) PY - 2010 ER - TY - THES T1 - Verkaufsagenten in Multiversen AU - Mumme, C. PY - 2009 N1 - Diploma Thesis ER - TY - CHAP T1 - Design and Implementation of a Virtual Salesclerk AU - Mumme, C. AU - Pinkwart, N. AU - Loll, F. TI - Proceedings of the 9th International Conference on Intelligent Virtual Agents (IVA) PY - 2009 PB - Springer Verlag IS - 5773 ER -